FAQ

Where does this store ship from?
TRILOGY Scripture Resources are shipped from Maryland, U.S.A. by USPS.

What is a “digital download” and how does it work?
In general, purchasing digital items such as an eBook or digital album is as easy as clicking a mouse. That’s because these products are available as soon as you have completed checkout. Simply click the “Download” button on the “Receipt” page. Once you click that button, your digital item(s) will immediately begin to download to your computer (likely in a “downloads” folder). You will then need to transfer your item(s) to your eBook reader (iPad, iPhone, Kindle, etc.) or music library (for digital albums).

What payment options do you accept?
We currently accept payments via PayPal®, debit card, or major credit card – VISA, MasterCard, Discover and AmericanExpress. When it’s time to check out,  you will be redirected to PayPal’s web site to confirm the financial details of the transaction. You will have two options — “Pay with my PayPal account” to pay with PayPal or “Don’t have a PayPal account?” to pay with a debit or credit card, or Bill Me Later. Once you confirm your payment, you will return to Trilogyscriptureresources.com to finish placing your order.

PayPal is a safe and easy way to make a secure online payment. It allows online shoppers to enter and store credit card and billing information in one place, thereby eliminating the need to store and update this information on multiple sites. If you would like to enroll in PayPal, click here.

Do you accept orders placed outside of the US?
TRILOGY Scripture Resources ships worldwide. We currently ship to the US, Canada, Australia, Germany, New Zealand, Norway, South Africa, South Korea, and the United Kingdom. If you do not see your country, please contact us to set up a custom order.

What are your shipping rates?
We offer flat-rate shipping to many countries. See below:

  • US – $5
  • Canada – $8
  • International (Germany, Norway, South Africa, South Korea, United Kingdom) – $12
  • Australia & New Zealand – $15

Don’t see your country? Please contact us to set up a custom order.

Do you offer free shipping on large orders?
To the United States, yes. Your cart must total $100.00, before tax, to receive free shipping. No coupon code needed!

How long will it take to receive my order?
Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 6 weeks. Digital items are available immediately.

Can I modify or cancel my order?
If you need to make a change to your order, please contact us within 24 hours of placing your order.

What is your return and exchange policy?

All TRILOGY Scripture Resources products have a 100% money-back guaranteed. Damaged products will be replaced at no additional cost. We will issue a refund for items returned within 14 days. Items must be returned in their original condition.

NOTE: Shipping charges are non-refundable. Buyer is responsible for return shipping.

Why are Florida residents charged tax?
TRILOGY Scripture Resources is a Florida-based corporation, so we are required to charge state sales tax on orders shipped to Florida.

Can I order by mail?
Yes. If you would like to order by mail, please fill out and print this form and mail it in.